Ocuco Customer Support

Log or track your tickets on-line

You can now log and track issues through our online support system, Jira. Log a ticket in Jira by clicking the link below.

If you do not have your login details please email support@ocuco.com to request username and password.


Email Support

You can contact our support team with your issue by email at support@ocuco.com


Phone us

The most effective method of contacting support is via email or Jira but you can always phone support to log issues on the following numbers:

For critical issues please contact us by phone.

US & Canada

Acuitas Support: 1-800-987-0543


Acuitas Support: 0370 1780192

Focus Support: 02920 767760


Acuitas Support: 1890 927093

Innovations Support

Europe: +353 1 8113031

US & Canada: 1-866-233-5367





The operator button above is for users already in contact with one of our Support engineers. Please do not click on an Operator button unless requested to do so by the Ocuco Customer Support engineer currently dealing with your query.

If you are looking to contact Customer Support, the telephone numbers for your area and product are here